Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE! Kindly note, unfortunately we are unable to process Click and Collect orders when Paypal is used as the method of payment.
- Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
- Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method. Your order will then be assigned for collection at our store in Pitsea.
- Collect your items
Click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store. Please note that Paypal cannot be currently used as a method of payment for Click and Collect services.
Frequently Asked Questions
When can I collect my order?
For items in store, we will normally have your item ready to collect within 1-2 working days.
For items which are at the warehouse your order will be ready to collect in the time indicated on the website; days – please call in advance if you are making a long journey, just in case!
How will I know when my order is ready?
For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
What do I need to collect my order?
Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.
We will hold your order in store for 10 days, if you have any problems with getting to store to collect your order please feel free to contact us and we will happily extend this time where possible.
Can Someone Else Collect My Order?
Please contact the store in advance and we will do our best to accommodate any changes relating to collection.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact the store directly, contact information can be foundhere. Please note, full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see ourreturns policy. You can also return directly to the store.