Essex Bicycles Privacy Policy & Cookies
Essex Bicycles is the trading name of Essex Bicycles Ltd, a private company registered in England and Wales with company number 12615493. Our registered office is:
30 Station Lane
Pitsea
Basildon
Essex
SS13 3BG
VAT number: 351712225
Please contact us via email
info@essexbicycles.com or call us on 01268 552484 if you have any questions on how we look after your personal information.
PRIVACY POLICY INFORMATIONAny details used to identify you as an individual (directly or indirectly) is classed as personal information. This ranges from your name, address, phone number to a sepcific customer ID number or email address.
At Essex Bicycles, we collect personal data in order to provide a variety of services. When visiting our store or browsing/ making a purchase on our website, we collect information to do the following:
- To create your unique customer ID/account
- Place an order- this includes any special/bespoke orders
- To assist you with services/stock/product queries whether this be via email, phone or social platforms
- Keeping you up to date with our mailing lists and entries to competitions
The information we collect may include:
- Name and gender
- Date of birth
- Email address
- Address
- Contact number
- Encrypted password and payment information
- Customer service records and archived data
Your collected information is used for the following:
- To process your order - we require your personal information in order to process and deliver your order, including payments, refunds and to inform you of the order status.
- Customer service - We pride ourselves on our customer service and to help you the best way we can, we require identity information in order to confirm who you are. This will allow us to access your order history and any previous queries.
- Analysis - To taylor our services and continue to give you the best service, we may use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalise the products and services we offer you. This may include sharing anonymised data with third party platforms.
- Fraud Prevention - to prevent fraud and any abuses of our site.
- Marketing - With your consent, we may use your information to inform you of new products, sales and special offers and any other information that relate to Essex Bicycles Ltd and your previous experience/ product interests. We shall always ask for your consent (as required by law) and send you the marketing information via the contact you prefer (i.e. email, phone, text) and using the information provided by you. Please see below for more information on third parties and cookies used to provide these services.
All information we collect is kept safely and securely on our system unless you ask for the information to be removed.
All encrypted credit card information willl be removed every 365 days.
Any mail subscriptions and alerts will remain active unless you decide to unsubscribe.
Kindly note, we require to keep purchase information for tax reporting purposes.
We gain your consent when:
- You provide us with any form of perosnal information in order to proceed with an order
- Provide you with a service
- Assisting you with any queries
- We arrange a delivery
- Process a return
- Verifying your payment method
You can cancel your subscription or opt out by doing the following:
- Clicking 'unsubscribe' at the bottom of our emails, newsletters or marketing campaigns
- By contacting info@essexbicycles.com
- By calling 01268 552484
- Writing to:
30 Station Lane
Pitsea
Basildon
Essex
SS13 3BG
By unsubscribing to our services, all marketing shall be terminated and any data associated with those services shall be deleted.
We are required by law to keep all financial transactions.
Please note, we disclose your personal information in the following circumstances:
- when required by law
- in order to fulfil our service obligation with you, for example, sharing your address with the courier so you can receive your purchase
Our Website Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using Essex Bicycles :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
*Essex Bicycles uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
Our Own PERSISTANT cookies
| Name |
Purpose |
Typical content |
| _Session |
This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website.
|
It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number |
Cookies set by Essex Bicycles website
| Name |
Purpose |
Expires |
ASP.NET_SessionId
HttpReferer
Referer
dd_object
|
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us.
|
Expires on exit |
Third party cookies
We use a number of suppliers who may also set cookies on their websites' on its behalf. Essex Bicycles do not control the dissemination of these cookies. You should check the third party websites for more information about these.
| Provider |
Name |
Purpose |
More Info |
| Google Analytics |
_utma
_utmb
_utmc
_utmz
|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information.
|
Google Privacy policy
|
| Add This |
_atuvc |
The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis.
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Add This privacy
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Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01268 552484 or via our contact us page link at the top of the page.